A. When you buy a wowcher, you form a contract with Wowcher whereby you pay Wowcher and Wowcher provide you with a multi-purpose wowcher voucher. As the wowcher is multi-purpose, you can choose to redeem it in a number of ways - you can redeem it: (a) for the deal that is listed in the wowcher (the "headline" deal); (b) towards any other deal on the Wowcher website; (c) for Wowcher Wallet credit; or (d) in the Wowcher Shop at www.wowchershop.co.uk.

When you redeem your wowcher with a merchant, you are forming a second contract with the merchant that is separate to the contract with Wowcher.

Under the separate contract with the merchant, the merchant agrees to provide you with the products or services in exchange for your voucher.

Just to summarise this means you have two contracts: one with Wowcher for the wowcher itself and a second contract with the merchant for the products or services that you redeem the wowcher for.

A: You'll be sent an email containing your wowcher code and full instructions on what to do next. In most cases you'll be sent this email straight away, but for some offers you'll be sent the wowcher code when the deal closes.

A: Your wowcher will be sent via email, to the email address registered on your Wowcher account, on the date shown on your receipt. MAke sure you check your spam folder just in case. if you need to print the voucher to take it receive your purchased experience then there is a "Get Voucher" link in the email itself.

You can always access your wowcher by logging into your Wowcher account by clicking here www.wowcher.co.uk/login

Next to each wowcher is a "Get Voucher" button which can be used to open the wowcher in a new window with the option to print or save to your hard drive.

Please note if your wowcher has expired you will no longer be able to see the Get Voucher button.

A: No problem, just log in HERE to access it again.

A: Firstly make sure you have got a fully registered account on our website and are not just subscribed to our mailing list. This would have involved you choosing a password and entering your address details. If you are certain you have a registered account please reset your password HERE.

If you do that and the site tells that you don't have an account it may be that there was an error in the email address when you bought. Please make sure you have tried all possible email accounts. If you need more help on this subject, please contact us

A: Download and install the latest version of adobe acrobat reader here http://get.adobe.com/uk/reader/ and the PDF will open fine.

A: Wowchers offer you flexibility. Prior to the expiry date of the wowcher, you can choose to redeem it for the product or service stated in the wowcher (the "headline" deal), redeem it towards the cost of another wowcher on the Wowcher website, redeem it towards other goods at www.wowchershop.co.uk, or you can exchange it for Wowcher Wallet Credit here, it’s your call.

A: Each deal is different but the full instructions on what you need to do to get the products or services for the headline deal are always in the wowcher itself and will ALWAYS involve passing the wowcher code to the merchant who is supplying the products or services.

. When you pass the wowcher code to the merchant who is supplying the products or services, you will be forming a separate contract with that merchant for the products or services whereby they agree to provide you with the products or services in exchange for your voucher.

Details of how to redeem your wowcher can usually be seen before you buy in the Full Details of a deal. It’s worth calling ahead to see if the merchant can accommodate you at your preferred time.

A: Please click on the link under "How to Redeem" on your wowcher. Enter your code in the discount/voucher code box when prompted. This can be located on your wowcher.

The wowcher code is case sensitive so please ensure that it is entered exactly as shown.

Please be aware that if you have purchased multiple wowchers then each code must be entered in a separate transaction.

If your code is still showing as invalid please consider the following factors:

• Make sure there is not a space either before or after the code
• Where possible try opening the link in a different browser e.g. Firefox or Chrome
• If you are using a mobile device please try on a desktop PC or Mac

If you have tried all of the above and it hasn't resolved the issue please contact us quoting your wowcher code so we can assist you further.

Please note that your delivery address cannot be changed once you have redeemed.

A: Just use the Claim Credit panel here.

Between 1 and 30 days after you receive your wowcher you can exchange your unredeemed wowcher in return for 100% credits to your Wowcher Wallet.

From 30 days after you receive your wowcher and before it expires you can exchange for Wowcher Wallet Credit to the value of 50% of what you paid for the voucher.

A: The first thing to check is whether you have redeemed your wowcher.

A wowcher is multi-purpose which means you can choose to redeem the wowcher in a number of ways you can redeem it: (a) for the deal that is listed in the wowcher (the " headline " deal); (b) towards any other deal on the Wowcher website; (c) for Wowcher Wallet credit; or (d) in the Wowcher Shop at www.wowchershop.co.uk.

Once you have chosen where to redeem your wowcher, you then need to redeem it, following the instructions on the wowcher itself. If you have redeemed your wowcher, please ensure you have allowed the advertised delivery period to pass. The delivery period can be found on your Wowcher and this does not include weekends or bank holidays.

To track the progress of your order log in to your account here My Account and click View Progress next to your order.

If the estimated delivery period has passed please contact the merchant supplying the item directly. Please make sure to include your full name, email address, Wowcher code or any further information.

A: Sadly not. Expiry dates are made very clear on the wowcher itself, and they must be used before the expiry date passes..

A: All deals that appear on Wowcher are vetted rigorously by a dedicated team to ensure that they are genuine offers from reliable merchants. However, before you redeem a wowcher for a deal, we would advise that you do your own vetting of the merchants to make sure that you are happy with the merchant and the products and services that you are redeeming your voucher for. In particular, please read the full details so that you are aware of all restrictions.

Unfortunately sometimes things do get through that aren't up to the high standards that we set ourselves and we are continuously working on our processes and procedures to ensure that we only advertise merchants offering quality products or services.

As you have a separate contract with the merchant to supply the products or services, iIn the first instance your complaint should be addressed to the supplying merchant directly who should be able to answer any concerns that you may have.

If you are unable to reach a satisfactory conclusion with the merchant please contact us and we will be able to look into any concerns you may have. Typically, as the merchant has specialist knowledge of the products or services that they are supplying to you, when you contact us we will email the merchant on your behalf, copying you in, asking them to look into your concern and asking them to reply to you directly. We allow the merchant at least 3 working days to respond to our email. We appreciate this can be frustrating to have to wait but we need to allow the merchant time to look into your concerns before responding.

A: You do not select your delivery address until you redeem your wowcher code. This does not have to be the same as your billing address. We're sorry but once you have redeemed you are not able to change your delivery address. If you're looking for more help on this subject, please contact us

A. For a lot of our deals you'll get to choose before purchase, but if you can't don't worry! When you redeem your code with the merchant fulfilling the deal you will be asked for this information if you weren't asked during purchase.

If you're looking for more help on this subject, please contact us

A: If you have received your product and then subsequently want to return it, please see the Merchant information which is displayed on your wowcher. Still need help? Our contact details are here: www.wowcher.co.uk/contact.html

A: From time to time, we will communicate special promotional offers in the form of a promotional code through official channels (our emails to you), or through our official affiliated and partner websites. You can enter your promo code on the payment page by clicking 'Add promo code' and clicking 'Apply' to receive your discount before confirming your payment. Each promotional offer has its own terms and conditions, please check with the source of the promo code (affiliate links, display fine print, email fine print) to check for limitations. For promotional code terms and conditions, please click here.

A: A wowcher is a voucher that saves you money on a defined product or service when redeemed with a designated merchant.

Wowcher features great deals on the best stuff to do, see, eat, and buy in your city each day.

A: Nope - You'll probably want to invite people anyway, though - wowchers are always fun to use with friends or a great way to make new ones.

A: Just click "BUY" before the deal ends and before we sell out! We will e-mail you your wowcher codes that you can use for the deal in question (check the valid from and valid until dates). You will then need to redeem your wowcher for the headline deal (or, if you change your mind, you can choose to redeem you wowcher towards any other deal on the Wowcher website; for Wowcher Wallet credit; or in the Wowcher Shop at www.wowchershop.co.uk.

A: All wowchers have an expiry date (also known as a "until/to" date). The participating merchant may have other restrictions which will be set out both in the Fine Print before you buy a deal and on the wowcher itself. Often it is necessary to make a reservation with the participating business to use your wowcher.

A: Yes. Unless the Fine Print specifically states otherwise, gift away.

A: No. Unless otherwise stated you will not receive a credit or cash back for whatever you don't use.

A: No, not unless the wowcher specifically states otherwise.

A: As soon as you click "BUY".

A: This will vary depending on the merchant and we would advise that you check this before you place your order. Contact details for the merchant can be found in the Full Details section of the deal .

A: We use a third party payment processor to handle all payment processes securely and efficiently. At no time is your full credit or debit card information stored on our servers. We hold part of the number and the expiry date to allow you to verify that the card you paid with previously is the card you wish to use for a new transaction.

A: All the deal details are in the Full Details section on the deal page which will tell you everything you need to know. You can also click on the merchant logo to take go to their website.

A: The contact details for the venue/merchant will be on the deal itself if you need to check specific dates and times. Products deals are all subject to availability.

A: It varies from deal to deal, with some you can buy up to 30, with others only one. Check the Fine Print on each deal.

A: If the merchant closes down and your wowcher has not expired, we'll refund your money.

A: At the bottom of each daily deal alert that we send you will be an unsubscribe link, click there and you will be taken to your Preference Centre. Click "manage locations/unsubscribe" and you can choose which emails you wish to unsubscribe from. If you're looking for more help on this subject, please contact us

A: At the bottom of each daily deal alert that we send you will be an unsubscribe link, click there and you will be taken to your Preference Centre. Click "manage locations/unsubscribe" and you can choose which emails you wish to receive and/or unsubscribe from.

A: You get points by completing certain actions on the site.

A: Most things you can do have what's called "anti-gaming" features. For example, this means that you cannot simply keep subscribing to a location and keep getting points, in this situation you are limited to a certain number of points per day for the 'subscribe' behaviour. These features are in place to make Club Wowcher a happy, fair environment where real Wowcher-ers can get the most rewarding experience possible.

A: You can do this once you reach the Bronze level.

A: You can see what points are awarded for what actions here: http://www.wowcher.co.uk/page/aboutClubWowcher.html

A: When you purchase something, points are awarded 30 days after the purchase date to allow for any refunds you may request.

A: Buy and Share is a referral scheme that gives you the chance to earn Club Wowcher points by referring your friends to buy the deal you’ve purchased! click here for more information.

A: We’ve added the Express Buy button to make purchasing our deals as quick and easy as possible. We take the hassle of re-entering all your details out of the buying process.

A: You will see the Express Buy button on selected deals if you have purchased from us before and are logged in.

A: Your card may have expired, or you have already reached the purchase limit for this deal.

A: Yes, just click on the ‘BUY!’ button to follow the normal payment process.

A: Yes, just use the quantity drop-down to select the amount you want.

A: We use a third party payment processor to handle all payment processes securely and efficiently. At no time is your credit or debit card information stored on our servers. We recommend that you log out at the end of your session if you are on a public computer.
You are able to amend your personal information at any time in the "My Details" section of your Wowcher account which you can access here: https://secure.wowcher.co.uk/login
Card details are retained by our trusted payment processor, Cybersource, the first time you make a purchase. You can amend your card details during the checkout of subsequent purchases.

If you're looking for more help on this subject, please contact us